Refund policy
The short version
Every piece is made to order, so we don't accept returns for change-of-mind. We do accept exchanges and full replacements for defects, size errors on our end, or damage in transit.
What's eligible
- Defects in printing or stitching — free replacement
- Wrong size or item shipped — free replacement, we cover return shipping
- Damaged in transit — free replacement
- Doesn't fit and you want a different size — exchange within 10 days of delivery; customer covers return shipping, we cover reshipment
What's not eligible
- Items washed or worn beyond try-on
- Custom or personalized orders
- Limited drops / final sale items (marked clearly at checkout)
- Returns requested after 10 days from delivery
How to start a return or exchange
Email orders@lgphub.com within 10 days of delivery with:
- Your order number
- A photo of the issue (for defects or damage)
- What you'd like as a resolution (exchange, replacement, store credit)
We'll respond within 1 business day with a return label or next steps.
Refunds
If a refund is approved, it processes back to the original payment method within 5-10 business days of us receiving the returned item (or immediately for defective items where no return is required).